Website security incident response

Has your website been hacked? Regain control and restore it safely

We investigate the breach, remove malicious code and help restore service without ignoring the root cause.

We work with websites, online stores and custom applications across multiple technologies. We preserve relevant evidence, assess the incident, clean the environment, close identified attack paths and document the work.

  • Assess the breach and likely infection source
  • Remove malware, backdoors and unauthorized accounts
  • Restore service, harden the environment and plan monitoring
In brief

Cleaning a hacked website is more than deleting a visible file. It includes containing the impact, preserving relevant data, identifying attacker changes, cleaning or safely rebuilding the system, removing the cause and verifying the service before it returns online.

What to do when you suspect a breach

Act calmly and preserve information needed for analysis. Uncoordinated file deletion can make the root cause harder to establish.

  • Restrict access or enable a maintenance page if the service is harming users.
  • Do not delete logs, suspicious files or backups before preserving them.
  • Change critical credentials from a trusted device and record the actions taken.
  • Prepare hosting, domain and repository contacts plus any available backups.

Do not send passwords, keys or customer data through this form. We agree a secure credential transfer method after confirming scope.

From incident diagnosis to a safe return online

The scope follows the technology, available access and business impact. Before changes, we agree how evidence and data needed for analysis will be preserved.

Incident analysis

We review logs, changed files, accounts, scheduled tasks, databases and network activity to establish the extent of the compromise.

Malware and backdoor detection

We look for malicious code, web shells, redirects, SEO spam, persistence mechanisms and unauthorized administrators.

Cleanup or safe rebuild

We remove confirmed changes or restore the service from a verified backup, then check integrity and expected behavior.

Root-cause remediation and hardening

We update vulnerable components, organize permissions, secrets and administrative access, and reduce attack surface.

Service recovery and validation

We test critical user paths, integrations, email and payments before a controlled return to production.

Report and post-incident monitoring

We document findings, completed work, open risks and recommendations. Monitoring and ongoing care can be added separately.

Support across technologies and environments

A complete investigation depends on access to hosting, source code, logs and backups. We confirm these constraints before starting.

WordPress and WooCommerce

Core, themes, plugins, administrator accounts, database, cron jobs, files and server configuration.

PrestaShop, Magento and other stores

Store code, modules, accounts, payment integrations, catalogue data and the hosting environment.

CMS and web applications

Drupal, PHP, Node.js, Python, Java, .NET and applications built with React, Next.js, Vue or Angular.

Servers and cloud

Linux, Docker, databases, reverse proxies, CI/CD, AWS and Azure within the agreed access scope.

Controlled response instead of random fixes

The order may change during an active attack, but every stage has a defined purpose and outcome.

Triage and containment

We confirm symptoms, severity, backups and log availability, then decide whether the service needs isolation.

Analysis and remediation plan

We map changes, identify the most likely attack paths and agree the appropriate cleanup or rebuild approach.

Recovery and hardening

We clean or rebuild the environment, update vulnerable components, rotate agreed secrets and strengthen configuration.

Testing, report and observation

We validate the service, deliver findings and define the monitoring, update and improvement plan.

We do not promise a response time or complete recovery before assessing the incident. 24/7 on-call cover, legal-grade forensics, regulatory reporting and guaranteed SLAs require a separate agreement.

FAQ

Is restoring a backup enough?

Not always. A backup may already contain the infection and the original weakness may remain. We assess backup date and integrity, update vulnerable components and verify the restored environment.

Do you only clean WordPress sites?

No. We also support WooCommerce, PrestaShop, Magento, Drupal, PHP, Node.js, Python, Java and .NET applications plus related infrastructure. The achievable scope depends on technology and access.

Does the website have to be taken offline?

It depends on risk. Active data exposure, redirects or harmful content may require isolation. In other cases, investigation can begin on a copy of the environment.

Can you guarantee that every trace of the attack is removed?

A guarantee without complete data and access would be misleading. We define the verification scope, document evidence and open risks, and recommend a clean rebuild when the system cannot be trusted.

What do we receive at the end?

A summary of symptoms and findings, completed changes, remaining risks, and recommendations for updates, backups, access control and monitoring.