Services

Application Maintenance & Support Services

We review the code, infrastructure and deployment process, prepare a takeover plan and fix agreed issues in a test environment. You receive documentation, priorities and clear support terms.

Scope

  • Code, dependency and infrastructure access review
  • Test environment setup and backup restoration checks
  • Defect fixes with regression tests and acceptance records
  • Monitoring, updates and team documentation

Technology and tools

  • Web and mobile
  • Backend and APIs
  • Databases
  • CI/CD and monitoring

Scope and budget

For businesses with existing applications and teams changing suppliers

Review and takeover plan

Quoted after an initial discussion

Fixed scope and fee for a risk report, access inventory and repair plan.

Repairs and ongoing support

Hourly package or fixed milestone

Approved tasks, time reports and a cost cap. Support hours and response targets are agreed in the contract.

Quoted after scope review. The proposal specifies net fees, VAT treatment, payment milestones and work limits. Licences, hosting and third-party services are itemised separately.

Contact

FAQ

Does the application need a rewrite?

We assess the existing system first and propose targeted repairs. A rebuild is quoted separately if justified by the review.

Is support available 24/7?

Service hours, response targets and monthly allowances are contractual. Out-of-hours coverage requires a separate agreement.